Helpline Director


Area Agency on Aging Palm Beach Beach/Treasure Coast Inc.

Position Overview

This full-time exempt position incorporates the following important functions:

This position is responsible for directing the implementation of the Aging and Disability Resource Center (ADRC) functions.  This will include development, coordination of information referral & intake functions, administration, evaluation, quality assurance and technical assistance. This position serves as a liaison with community agencies and needs of seniors and adults with disabilities. The successful candidate must be able to demonstrate proficiency in the following skills:

Preferred Qualifications

  • Hires, trains, orients new program staff and supervises, counsels and evaluates professional staff under his/her supervision, providing guidance, mentoring and technical direction
  • Coordinates the Agency-wide completion of the strategic plan and subsequent six-month deliverables for Board review.
  • Develop an annual budget and operating plan to support programming.
  • Implements program initiatives as identified by senior management
  • Works closely with the Director of Consumer Services, Consumer Services Access Manager, staff on issues related to ADRC implementation
  • Manage annual program budget and ensure the program operates within the approved budget.
  • Under the direction of the CEO, may serve as the focal point for the Agency with the Department of Elder Affairs ADRC staff
  • Works closely with appropriate staff to ensure adequate community outreach regarding the ADRC’s Information and referral services
  • Represents the Agency through speaking engagements at conferences and memberships on boards, committees and task force groups to increase awareness of service delivery issues and to promote local advocacy efforts
  • Ensures Information and Referral services are client focused for seniors and adults with disabilities
  • Ensures REFER database is comprehensive and accurate with resources to serve the entire PSA for seniors and the disabled population
  • Oversees the ADRC Intake Process and Medicaid eligibility process to ensure clients are served in a timely manner
  • Knowledge of local programs; community resources and services for older adults
  • Knowledge of Medicare or Medicare Advantage plans
  • Bi-lingual English/Spanish a plus (not preferred)

Education/Experience Requirement

  • Bachelor’s degree from an accredited four-year college or university with a concentration in human services, social work, sociology, psychology, gerontology or other related field of study
  • Seven years of management experience in health or social services or related discipline
  • Knowledge of the aging and senior services is preferred but not required, a Master’s degree is a plus, experience managing telephonic customer service a plus
  • Must have a valid driver’s license and current automobile insurance

Salary and Benefits

Rate of Pay:

The salary for this position is $65,000-$85,000

 

Benefit Package includes:

Agency provided employee health insurance, Life Insurance/AD&D; Vacation, Holiday and Sick Leave Programs, 401k retirement plan.

How to Apply

To apply for the above position:

Send your resume and cover letter to:  Area Agency on Aging, 4400 N. Congress Ave. WPB FL 33407 attention Shelley Naughton at email Shelley Naughton snaughton@yourADRC.org or fax to 561-214-8678.

Please note that due to the volume of responses received, only those candidates selected for an initial phone interview will be contacted.

Also Note: Submittals without a cover letter specifying the position applied for, as well as candidates’ applicable qualifications, will not be considered. Please be aware a fax cover sheet does not constitute a cover letter.


Accreditations

Contributions benefit United Way of Palm Beach County, a not-for-profit tax-exempt organization. Our EIN is 59-0683258.
“A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION OF UNITED WAY OF PALM BEACH COUNTY, CH802, MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE 1.800.435.7352 WITHIN THE STATE OF FLORIDA, OR AT www.freshfromflorida.com/Divisions-Offices/Consumer-Services. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.” United Way of Palm Beach County receives 100% of each contribution.