Position Summary

Volunteer Engagement Specialist engages diverse stakeholders to accurately assess community needs concerning volunteerism, service projects, networking opportunities, potential grants, and other items of value to community partners.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Articulate United Way of Palm Beach County’s message in a way that inspires others to act in service to the organization and community
• Develop and manage opportunities for volunteers, matching corporate groups to service projects, supporting capacity building to Palm Beach County’s non-profits through technical assistance and placement of volunteers, and promoting the value of volunteer service and civic engagement through special projects and recognition events
• Provide referrals for information, resources, and other capacity-building opportunities for funded agencies and local non-profits
• Promote community volunteerism and the value of service and civic engagement by collecting and disseminating information about volunteer needs and opportunities
• Identify and develop new opportunities and facilitate the placement of volunteers
• Actively recruit volunteers for UWPBC, partner agencies, and other community organizations
• Work with corporate, government, and education sectors to promote volunteerism and service in the community
• Manage corporate volunteer experiences that deepen employee knowledge about community issues and their relationship with UWPBC
• Work with corporations to meet their corporate social responsibility objectives and strengthen their corporate volunteer policies/practices
• Develop service-learning opportunities and channels for youth volunteerism
• Manage data measuring the effectiveness of volunteer recruitment, referral, and maintain the volunteer database to keep accurate, up-to date data entry of volunteers and hours
• Assist with coordination of special projects, including but not limited to food drives, school supply drives, toy drives, etc
• Manage routine and requested clerical tasks for volunteer team including purchasing of supplies, processing payments, etc
• Attend volunteer and community fairs, with periodic evening and weekend hours
• Assist, as needed, with the organization’s Taxes Filed Free program recruitment and volunteer training
• Assist, as assigned by management, with the organization’s disaster response efforts
• Perform other duties as opportunities are presented and/or assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree preferred with three years of experience or comparable combination of education and volunteer coordination experience
• Must possess commitment to advocacy, diversity, and serving the community
• Ability to provide superior customer service to agencies, volunteers, staff and community members
• Excellent organizational, planning, and time management skills

• Must be a critical thinker and problem solver to address and overcome complex issues to achieve desired results
• Ability to plan and develop new opportunities to increase UWPBC’s impact and meet community needs

• Proficient with computer software and systems, including all Microsoft Office programs. Experience with web-based data systems, preferred