United Way is currently accepting VITA volunteers for tax season 2023!
Help Working Families Succeed!
The VITA Program is an invaluable service United Way of Palm Beach County has been providing to the community for the last nineteen years. It offers services to individuals and families with low-to-moderate incomes who are eligible for tax credits. The program has prepared more than 167,000 tax returns, yielding over $267 million in refunds, and providing an estimated $398 million economic impact for Palm Beach County.
Last year, we recruited, trained and deployed 92 volunteers. Volunteer participation resulted in 5,805 hours and an in-kind value in excess of $165,675. This makes your one hour of volunteer time worth over $2,153. Talk about real value!
Volunteers are the key to the VITA Program’s success. As we enter the program’s twentieth year of service, United Way needs your help recruiting 200 volunteers! A commitment of four hours per week is required during tax season. We offer 16 VITA convenient site locations throughout Palm Beach County and a flexible schedule including weekdays, evenings and weekends.
Volunteering for the VITA Program is an extremely rewarding opportunity! No experience is required and there are opportunities that don’t involve preparing taxes.
Click here to become a VITA Volunteer TODAY!
Volunteer Opportunities
All VITA volunteers will receive a background check upon completion of training and certification.
Greeter
Welcome taxpayers and oversee the sign-in process | Conduct initial screening of taxpayers
Tax Preparer
Meet with taxpayer to gather information, review documentation and prepare tax return
Site Coordinator
Manage VITA site and volunteers | Provide support, answer questions and provide quality review of tax returns
Commitment
January 17 – April 18, 2023 | Minimum of 4 hours per week
- Training and successful completion of test required
- Site locations available from Boca Raton to Jupiter and out west to Belle Glade
- Hours vary per site, flexible scheduling is available (weekdays, weekends, evenings)
Training and Certification
Greeters
Successfully complete:
- Volunteer Standards of Conduct Training
Tax Preparers
New Volunteers
Successfully complete:
- Volunteer Standards of Conduct Training
- Intake & Interview and Quality Review Training
- Basic Tax Law and TaxSlayer Software Training
Returning Volunteers
Successfully complete:
- Volunteer Standards of Conduct Training
- Intake & Interview and Quality Review Training
- Review of updated Tax Law and TaxSlayer Software Training
- Returning volunteers are required to take the advanced level test certification.
Site Coordinators
Experienced tax preparers successfully complete:
- Volunteer Standards of Conduct Training
- Intake & Interview and Quality Review Training
- Review of updated Tax Law and TaxSlayer Software Training
- Site Coordinator Administrative Training
- Site coordinators are required to take the advanced level test certification and Health Saving Account module.
Volunteer Recruitment Resources
Use these free downloadable resources to help United Way of Palm Beach County recruit volunteers and promote the VITA Program for tax season 2023.
Flyers and Posters
- VITA Volunteer Flyer
- VITA Volunteer Banner (horizontal)
- VITA Volunteer Banner (vertical)
- VITA PSA Slide
Sample Materials
Watch this video to see how VITA services have had a meaningful impact on volunteers and clients!
Questions?
Contact Nubia Ortega, Associate Director of Volunteer Engagement, at 561-375-6618 or Volunteer@UnitedWayPBC.org for more information.
