Skip to Content
  1. Get Involved
  2. VITA

Get Involved with Our VITA Program

Help Working Families Succeed!

The Volunteer Income Tax Assistance (VITA) Program is an invaluable service United Way of Palm Beach County has been providing to the community for the last nineteen years. It offers services to individuals and families with low-to-moderate incomes who are eligible for tax credits. The program has prepared more than 177,000 tax returns, yielding over $277 million in refunds, and providing an estimated $412 million economic impact for Palm Beach County.

Become a VITA Volunteer

VITA Volunteers

Last year, we recruited, trained and deployed 114 volunteers. Volunteer participation resulted in 5,467 hours and an in-kind value in excess of $163,757. This makes your one hour of volunteer time worth over $1,701. Talk about real value!

Volunteers are the key to the VITA Program’s success.

As we enter the program’s twentieth year of service, United Way needs your help recruiting 200 volunteers! A commitment of four hours per week is required during tax season. We offer 16 VITA convenient site locations throughout Palm Beach County and a flexible schedule including weekdays, evenings and weekends.

Volunteering for the VITA Program is an extremely rewarding opportunity! No experience is required and there are opportunities that don’t involve preparing taxes.

VITA Volunteer Opportunities

All VITA volunteers will receive a background check upon completion of training and certification.

Greeter
  • Welcome taxpayers and oversee the sign-in process
  • Conduct initial screening of taxpayers

Tax Preparer
  • Meet with taxpayer to gather information, review documentation and prepare tax return

Site Coordinator
  • Manage VITA site and volunteers
  • Provide support, answer questions and provide quality review of tax returns

Commitment

January 17 – April 18, 2023  |  Minimum of 4 hours per week

  • Training and successful completion of test required
  • Site locations available from Boca Raton to Jupiter and out west to Belle Glade
  • Hours vary per site, flexible scheduling is available (weekdays, weekends, evenings)

Training and Certification

Greeters

Successfully complete:

  • Volunteer Standards of Conduct Training
  • Intake & Interview and Quality Review Training

Tax Preparers

New Volunteers

Successfully complete:

  • Volunteer Standards of Conduct Training
  • Intake & Interview and Quality Review Training
  • Basic Tax Law and TaxSlayer Software Training

Returning Volunteers

Successfully complete:

  • Volunteer Standards of Conduct Training
  • Intake & Interview and Quality Review Training
  • Review of updated Tax Law and TaxSlayer Software Training
  • Advanced Level Test Certification

Site Coordinators

Experienced tax preparers successfully complete:

  • Volunteer Standards of Conduct Training
  • Intake & Interview and Quality Review Training
  • Review of updated Tax Law and TaxSlayer Software Training
  • Site Coordinator Administrative Training
  • Advanced Level Test Certification and Health Saving Account module.

Volunteer Recruitment Resources

Use these free downloadable resources to help United Way of Palm Beach County recruit volunteers and promote the VITA Program for tax season 2023.

Flyers and Posters

Sample Materials

Get Your Taxes Filed Free

Households with an income of $70,000 or less qualify for free tax preparation services at one of our VITA sites.

Find a VITA site near you

See VITA's Impact

Learn more about the impact VITA has made in our community since 2003.

Learn More

Watch Our VITA Video

Watch this video to see how VITA services have had a meaningful impact on volunteers and clients!

Learn More
Back to Top

Stay Informed

See a stronger community. Feel connected to solutions. Be a champion for our community!

United Way of Palm Beach County

477 S Rosemary Ave, Suite 230
West Palm Beach, FL 33401

(561) 375-6600

A copy of the official registration and information may be obtained from the Division of Consumer Services by calling 1-800-435-7352 within the state, or at WWW.FRESHFROMFLORIDA.COM/DIVISIONS-OFFICES/CONSUMER-SERVICES. Our registration number is CH802. Registration does not imply endorsement, approval, or recommendation by the state. One hundred percent of contributions benefit United Way of Palm Beach County, a not-for-profit tax-exempt organization.